04/23/2009 by Christoph Langenbahn
Archive for the 'HP BTO' Category
04/21/2009 by Ruben Meier
HP Service Manager is used to administer and process tickets within the framework of IT Service Management. The Service Manager adheres to ITIL V3. Various modules are used, such as incident, problem, change, etc. With the ESS (Employee Self Service) Web control surface, end users can issue their own interaction tickets, which a support technician can then use to open an incident. If no solution is found, the Service Desk can transfer incidents and interaction tickets as well as track problems and changes.
03/02/2009 by Serge Baumberger
01/29/2009 by Peter Helfenstein
01/21/2009 by Ruben Meier
Testing departments use HP Quality Center (QC) for quality management and testing activities. Besides managing test requirements, it also helps them to compile test plans, and to conduct and monitor testing. In addition, Quality Center gives them a way to manage all defect tracking.
12/10/2008 by Peter Helfenstein
Test factory based on HP Quality Center is available for all SBB projects
11/24/2008 by Dieter Steiger
In my article on SAP Change and Transport Management, I discuss the topic of “measures that ensure horizontal and vertical consistency.” After attending the TechEd Berlin 2008, it appears that SAP and its Enhanced Change and Transport System CTS+ remain unwilling to accept this challenge but instead prefer to leave it up to customers and their consultants. “Thanks a bunch, SAP!” “Enhanced” basically just means the inclusion of additional Java objects in Transport Management.
10/20/2008 by Ruben Meier
In beteo‘s projects, HP´s Universal CMDB is often used as configuration management database in the context of Application Lifecycle Management projects. I had the opportunity to get more general uCMDB knowledge at a HP training course in Helsinki.
09/30/2008 by Marcel Morf
Very often, the processes of change & transport and quality management in the IT organzation are technically not very tightly integrated. Although organizationally, they are well coordinated, with both processes being clearly defined, digitized, automated and constantly improved, I doubt if their integration is tight enough.
08/18/2008 by Marco Gerussi
Every software project targets at providing high-quality software within the frame of a cost and time schedule. tool-based IT test management usually accompanies the whole software development process and partly adds to reaching this goal. This includes tasks like requirements management, test planning, test design, test execution, test evaluation as well as a superordinate defects management.