06/11/2010 by Dieter Steiger
Archive for the 'Partner Solutions' Category
04/23/2009 by Christoph Langenbahn
04/21/2009 by Ruben Meier
HP Service Manager is used to administer and process tickets within the framework of IT Service Management. The Service Manager adheres to ITIL V3. Various modules are used, such as incident, problem, change, etc. With the ESS (Employee Self Service) Web control surface, end users can issue their own interaction tickets, which a support technician can then use to open an incident. If no solution is found, the Service Desk can transfer incidents and interaction tickets as well as track problems and changes.
03/02/2009 by Serge Baumberger
02/23/2009 by Dieter Steiger
The new concept of the Enhancement Packages (EhPs) from SAP is ingenious from a technical perspective. It’s actually too bad that SAP, the supplier par excellence for business software, has taken so long to create this software logistics concept. Based on the time and effort they’ve put in, any SAP CIO can tell you what this gap in the framework has cost customers. Yet it’s not quite as cut and dried as suggested in the Inside IT article entitled “No More Tedious Upgrades” dated February 4, 2009. The way Roche’s CIO Jennifer Allerton is quoted, one might be led to believe that specialists are no longer need for upgrades. Allerton explained to the Wall Street Journal that Roche had completed four complete upgrades in the last year, which required a team of 15 specialists. She believed that the new Business Suite would enable the company to avoid having to carry out upgrades. And this is a deadly fallacy.
02/04/2009 by Michael Loebbert
01/29/2009 by Peter Helfenstein
01/21/2009 by Ruben Meier
Testing departments use HP Quality Center (QC) for quality management and testing activities. Besides managing test requirements, it also helps them to compile test plans, and to conduct and monitor testing. In addition, Quality Center gives them a way to manage all defect tracking.
01/09/2009 by Dieter Steiger
In a highly interesting and descriptive blog posting on the SAP Community Network, Tao Zhang, who works for Benteler Group, discusses the SAP consolidation process. His article focuses on the challenges and potential benefits, approaching the issue from the company’s perspective.
12/10/2008 by Peter Helfenstein
Test factory based on HP Quality Center is available for all SBB projects