Archive for the 'Best Practice' Category

HP Service Manager is used to administer and process tickets within the framework of IT Service Management. The Service Manager adheres to ITIL V3. Various modules are used, such as incident, problem, change, etc. With the ESS (Employee Self Service) Web control surface, end users can issue their own interaction tickets, which a support technician [...]

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Security is especially important in online applications, yet far too little attention is paid to it. Perform a quick risk assessment just prior to implementation, jerry-rig a plug for the biggest holes, and you’ll have the software up and running in no time. Then a few days later, the first bytes of customer data are [...]

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A Gallup poll from last year in German companies shows: 67 percent of employees make work to rule. Cause was the lack of leadership culture, of real self-evident characteristics such as esteem, respect, personal development opportunity and involvement in decisions. The damage to the economy because of the lack of innovation and frustration of [...]

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HP PPM in combination with beteo’s SAP Change Control Current Practice can help SAP customers to reduce cost and risk the SAP change process.
This article summarizes the potential benefits, challenges and approaches of implementing a SAP change control solution based on HP PPM and beteo SAP Change Control Current Practice as well as illustrates a [...]

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Testing departments use HP Quality Center (QC) for quality management and testing activities. Besides managing test requirements, it also helps them to compile test plans, and to conduct and monitor testing. In addition, Quality Center gives them a way to manage all defect tracking.
However, developers often work with their own tools to manage bugs and [...]

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In a highly interesting and descriptive blog posting on the SAP Community Network, Tao Zhang, who works for Benteler Group, discusses the SAP consolidation process. His article focuses on the challenges and potential benefits, approaching the issue from the company’s perspective.
New Challenges
As I see it, the biggest challenges facing SAP system environment consolidation projects in [...]

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Test factory based on HP Quality Center is available for all SBB projects
When it came to the complex and systematic implementation of the software quality management program, SBB called upon the Swiss Application Lifecycle Management consulting company beteo. SBB is utilizing HP Quality Center in its test environment, where standardized test procedures and consistent test [...]

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In reply to numerous inquiries, I would like to take the opportunity to describe, in greater detail, the SAP Upgrade analysis using IntelliCorp LiveCompare.
Analysis Procedure
We usually establish an upgrade analysis as a small-scale project in which the customer receives specific, clearly defined reports. The typical project has a duration of under two weeks, while the [...]

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The article Efficient and Targeted Project Execution describes how on time and on budget execution and successful completion of complex projects can be realized. It requires clearly defined leadership process covering all people involved supported by software-based leadership systems.
Basically, the process of managing and driving project execution has three stages

Leadership Initiation
Leadership execution management
Leadership Closing

Fig.: The [...]

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Historically developed IT structure
Within their IT organizations, enterprises historically distinguish between project business, IT operations and IT development. In addition to these separate areas, there are several processes and systems for project requests, notification of incidents and problem management.
ITIL, PRINCE2 and PMI are Used Separately within their Silos?
For these processes, there are standards such as [...]

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