Archive for the 'Best Practice' Category

Experience shows that implementing and operating SAP applications typically costs 10-30% more than it should. SAP cleverly positions new systems on a regular basis that offer questionable benefits to customers within the overall context, and do not really contribute to an SAP optimization. Examples include Accelerated SAP (ASAP), SAP Netweaver and of course the Run SAP initiative with SAP Solution Manager.

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HP Service Manager is used to administer and process tickets within the framework of IT Service Management. The Service Manager adheres to ITIL V3. Various modules are used, such as incident, problem, change, etc. With the ESS (Employee Self Service) Web control surface, end users can issue their own interaction tickets, which a support technician can then use to open an incident. If no solution is found, the  Service Desk can transfer incidents and interaction tickets as well as track problems and changes.

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Security is especially important in online applications, yet far too little attention is paid to it. Perform a quick risk assessment just prior to implementation, jerry-rig a plug for the biggest holes, and you’ll have the software up and running in no time. Then a few days later, the first bytes of customer data are stolen. Does it have to happen this way?

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HP PPM in combination with beteo’s SAP Change Control Current Practice can help SAP customers to reduce cost and risk the SAP change process.

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Testing departments use HP Quality Center (QC) for quality management and testing activities. Besides managing test requirements, it also helps them to compile test plans, and to conduct and monitor testing. In addition, Quality Center gives them a way to manage all defect tracking.

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In a highly interesting and descriptive blog posting on the SAP Community Network, Tao Zhang, who works for Benteler Group, discusses the SAP consolidation process. His article focuses on the challenges and potential benefits, approaching the issue from the company’s perspective.

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Test factory based on HP Quality Center is available for all SBB projects

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In reply to numerous inquiries, I would like to take the opportunity to describe, in greater detail, the SAP Upgrade analysis using IntelliCorp LiveCompare.

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The article Efficient and Targeted Project Execution describes how on time and on budget execution and successful completion of complex projects can be realized. It requires clearly defined leadership process covering all people involved supported by software-based leadership systems.

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