04/23/2009 by Christoph Langenbahn
Archive for the 'Quality Management' Category
04/21/2009 by Ruben Meier
HP Service Manager is used to administer and process tickets within the framework of IT Service Management. The Service Manager adheres to ITIL V3. Various modules are used, such as incident, problem, change, etc. With the ESS (Employee Self Service) Web control surface, end users can issue their own interaction tickets, which a support technician can then use to open an incident. If no solution is found, the Service Desk can transfer incidents and interaction tickets as well as track problems and changes.
04/20/2009 by Serge Baumberger
The most recent Forrester Wave (Q3 2008) examined the six biggest developers of functional testing solutions. Based on the current offer and the strategy regarding the direction the corresponding solution is to take, HP was ranked number one and IBM came in second. It’s time to take a closer look at the current flagship products and compare them against each other.
04/03/2009 by Serge Baumberger
Security is especially important in online applications, yet far too little attention is paid to it. Perform a quick risk assessment just prior to implementation, jerry-rig a plug for the biggest holes, and you’ll have the software up and running in no time. Then a few days later, the first bytes of customer data are stolen. Does it have to happen this way?
03/02/2009 by Serge Baumberger
12/10/2008 by Peter Helfenstein
Test factory based on HP Quality Center is available for all SBB projects
11/18/2008 by Dieter Steiger
Accompanied by considerable fanfare, SAP co-CEO Leo Apotheker introduced an SAP Solution Manager module called the SAP Business Process Change Analyzer (SAP BPCA) at this year’s TechEd in Berlin. So, what’s behind it? Can the Business Process Change Analyzer fulfill the expectations that its name suggests?
09/30/2008 by Marcel Morf
Very often, the processes of change & transport and quality management in the IT organzation are technically not very tightly integrated. Although organizationally, they are well coordinated, with both processes being clearly defined, digitized, automated and constantly improved, I doubt if their integration is tight enough.
09/19/2008 by Marcel Morf
09/03/2008 by Gerd Fladrich
From my point of view, there are three key components for reaching the goal „high quality at low costs“ in test management: adequate methods, adequate staffing, and adequate tools – each at the right time. If one of these factors are neglected, the project threatens to fail.