Archive for the 'Configuration Management' Category

Ruben MeierRuben Meier HP Service Manager Stressed by Real Change Management

04/21/2009 by Ruben Meier

HP Service Manager is used to administer and process tickets within the framework of IT Service Management. The Service Manager adheres to ITIL V3. Various modules are used, such as incident, problem, change, etc. With the ESS (Employee Self Service) Web control surface, end users can issue their own interaction tickets, which a support technician can then use to open an incident. If no solution is found, the  Service Desk can transfer incidents and interaction tickets as well as track problems and changes.

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Dieter SteigerDieter Steiger SAP Enhancement Packages not a “Panacea” after All

02/23/2009 by Dieter Steiger

The new concept of the Enhancement Packages (EhPs) from SAP is ingenious from a technical perspective. It’s actually too bad that SAP, the supplier par excellence for business software, has taken so long to create this software logistics concept. Based on the time and effort they’ve put in, any SAP CIO can tell you what this gap in the framework has cost customers. Yet it’s not quite as cut and dried as suggested in the Inside IT article entitled “No More Tedious Upgrades” dated February 4, 2009. The way Roche’s CIO Jennifer Allerton is quoted, one might be led to believe that specialists are no longer need for upgrades. Allerton explained to the Wall Street Journal that Roche had completed four complete upgrades in the last year, which required a team of 15 specialists. She believed that the new Business Suite would enable the company to avoid having to carry out upgrades. And this is a deadly fallacy.

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Peter HelfensteinPeter Helfenstein How Tool-based SAP Change Control Helps SAP Customers

01/29/2009 by Peter Helfenstein

HP PPM in combination with beteo’s SAP Change Control Current Practice can help SAP customers to reduce cost and risk the SAP change process.

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Dieter SteigerDieter Steiger SAP Consolidation – a Challenge to Further Development?

01/09/2009 by Dieter Steiger

In a highly interesting and descriptive blog posting on the SAP Community Network, Tao Zhang, who works for Benteler Group, discusses the SAP consolidation process. His article focuses on the challenges and potential benefits, approaching the issue from the company’s perspective.

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Fritz MosonyiFritz Mosonyi SAP Upgrade Analysis – Procedures and Results

11/25/2008 by Fritz Mosonyi

In reply to numerous inquiries, I would like to take the opportunity to describe, in greater detail, the SAP Upgrade analysis using IntelliCorp LiveCompare.

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Dieter SteigerDieter Steiger Transport Management – SAP CTS+ will hardly straighten it out

11/24/2008 by Dieter Steiger

In my article on SAP Change and Transport Management, I discuss the topic of “measures that ensure horizontal and vertical consistency.” After attending the TechEd Berlin 2008, it appears that SAP and its Enhanced Change and Transport System CTS+ remain unwilling to accept this challenge but instead prefer to leave it up to customers and their consultants. “Thanks a bunch, SAP!” “Enhanced” basically just means the inclusion of additional Java objects in Transport Management.

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Dieter SteigerDieter Steiger SAP Business Process Change Analyzer – Does It Analyze Business Processes?

11/18/2008 by Dieter Steiger

Accompanied by considerable fanfare, SAP co-CEO Leo Apotheker introduced an SAP Solution Manager module called the SAP Business Process Change Analyzer (SAP BPCA) at this year’s TechEd in Berlin. So, what’s behind it? Can the Business Process Change Analyzer fulfill the expectations that its name suggests?

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Dieter SteigerDieter Steiger SAP Solution Manager – Does It Manage SAP Solutions?

11/17/2008 by Dieter Steiger

I was fortunate to attend various presentations on the topic of SAP’s solution management at SAP TechEd 2008 Berlin.

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Fritz MosonyiFritz Mosonyi SAP Usage Analysis with IntelliCorp LiveCompare

10/24/2008 by Fritz Mosonyi

Which processes run in a SAP system? What components are used most frequently? Which custom programs are used? How is usage distributed in departments or in the enterprise? Which outside systems have access to the system?

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Ruben MeierRuben Meier HP uCMDB 7.0 Base Implementation Training

10/20/2008 by Ruben Meier

In beteo‘s projects, HP´s Universal CMDB is often used as configuration management database in the context of Application Lifecycle Management projects. I had the opportunity to get more general uCMDB knowledge at a HP training course in Helsinki.

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