Author Archive

Ruben MeierRuben Meier HP Service Manager Stressed by Real Change Management

04/21/2009 by Ruben Meier

HP Service Manager is used to administer and process tickets within the framework of IT Service Management. The Service Manager adheres to ITIL V3. Various modules are used, such as incident, problem, change, etc. With the ESS (Employee Self Service) Web control surface, end users can issue their own interaction tickets, which a support technician can then use to open an incident. If no solution is found, the  Service Desk can transfer incidents and interaction tickets as well as track problems and changes.

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Ruben MeierRuben Meier Integrating Jira and HP Quality Center

01/21/2009 by Ruben Meier

Testing departments use HP Quality Center (QC) for quality management and testing activities. Besides managing test requirements, it also helps them to compile test plans, and to conduct and monitor testing. In addition, Quality Center gives them a way to manage all defect tracking.

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Ruben MeierRuben Meier HP uCMDB 7.0 Base Implementation Training

10/20/2008 by Ruben Meier

In beteo‘s projects, HP´s Universal CMDB is often used as configuration management database in the context of Application Lifecycle Management projects. I had the opportunity to get more general uCMDB knowledge at a HP training course in Helsinki.

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