04/21/2009 by Ruben Meier
HP Service Manager is used to administer and process tickets within the framework of IT Service Management. The Service Manager adheres to ITIL V3. Various modules are used, such as incident, problem, change, etc. With the ESS (Employee Self Service) Web control surface, end users can issue their own interaction tickets, which a support technician [...]
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01/21/2009 by Ruben Meier
Testing departments use HP Quality Center (QC) for quality management and testing activities. Besides managing test requirements, it also helps them to compile test plans, and to conduct and monitor testing. In addition, Quality Center gives them a way to manage all defect tracking.
However, developers often work with their own tools to manage bugs and [...]
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10/20/2008 by Ruben Meier
In beteo’s projects, HP´s Universal CMDB is often used as configuration management database in the context of Application Lifecycle Management projects. I had the opportunity to get more general uCMDB knowledge at a HP training course in Helsinki.
CMDBs (Configuration Management Databases) are used more and more consistently in enterprises in order to map and survey [...]
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HP Service Manager Stressed by Real Change Management