04/23/2009 by Christoph Langenbahn
Archive for April 2009
04/21/2009 by Ruben Meier
HP Service Manager is used to administer and process tickets within the framework of IT Service Management. The Service Manager adheres to ITIL V3. Various modules are used, such as incident, problem, change, etc. With the ESS (Employee Self Service) Web control surface, end users can issue their own interaction tickets, which a support technician can then use to open an incident. If no solution is found, the Service Desk can transfer incidents and interaction tickets as well as track problems and changes.
04/20/2009 by Serge Baumberger
The most recent Forrester Wave (Q3 2008) examined the six biggest developers of functional testing solutions. Based on the current offer and the strategy regarding the direction the corresponding solution is to take, HP was ranked number one and IBM came in second. It’s time to take a closer look at the current flagship products and compare them against each other.
04/03/2009 by Serge Baumberger
Security is especially important in online applications, yet far too little attention is paid to it. Perform a quick risk assessment just prior to implementation, jerry-rig a plug for the biggest holes, and you’ll have the software up and running in no time. Then a few days later, the first bytes of customer data are stolen. Does it have to happen this way?